ck365 Privacy Policy

1. Data Controller

For the purposes of this Privacy Policy, ck365 (referred to as "ck365", "we", "us", or "our") acts as the data controller in respect of personal data collected from users ("you", "your") of the ck365 online casino and sports betting platform accessible at ck365.app.

By registering an account with ck365 or by using any service offered on the ck365 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this policy, you must not use ck365 services.

This Privacy Policy should be read alongside the Terms & Conditions and Responsible Gaming Policy. All three documents collectively govern your relationship with ck365.

2. Data We Collect

ck365 collects personal data through several channels, including account registration, platform use, payment processing, identity verification, and customer support interactions. The categories of personal data we collect include:

• Identity data: Full legal name, date of birth, gender, nationality, and government-issued identity document details (such as Pakistani CNIC or passport number).
• Contact data: Pakistani mobile number (used as a primary account identifier and for OTP delivery), email address, and residential address.
• Financial data: Payment method details (JazzCash wallet number, Easypaisa number, bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah transfers), transaction history, and PKR balance records.
• Technical data: IP address, device type and operating system, browser type, session logs, and cookies or similar tracking identifiers.
• Usage data: Games played, bets placed, sporting markets accessed, session durations, login timestamps, and platform navigation patterns.
• Verification data: Copies of identity documents, proof of address, and source of funds documentation submitted during KYC verification.
• Communications data: Records of correspondence with ck365 customer support, including emails sent to [email protected] and any chat transcripts.

3. How We Use Your Data

ck365 uses collected personal data for the following purposes:

• Account management: To create, maintain, and administer your ck365 account, including processing deposits and withdrawals in PKR, managing your balance, and recording betting and gaming activity.
• Identity verification and KYC compliance: To verify your age (18+ requirement), identity, and source of funds in compliance with applicable anti-money laundering and know-your-customer obligations.
• Fraud prevention and security: To detect and prevent fraudulent transactions, unauthorised account access, money laundering, match-fixing, and other prohibited conduct. This includes device fingerprinting, IP analysis, and behavioural pattern monitoring.
• Customer support: To respond to your queries, resolve account disputes, and provide technical assistance through the English-language support team operating during Pakistan Standard Time hours.
• Responsible gaming: To monitor account activity for indicators of problem gambling behaviour and to apply responsible gaming tools such as deposit limits, session controls, and self-exclusion arrangements.
• Platform improvement: To analyse aggregated, anonymised usage data and improve the performance, design, and game selection of the ck365 platform for Pakistani mobile users.
• Marketing communications: Where you have opted in, to send you relevant promotional communications about ck365 offers, new game releases, cricket betting markets, and PSL-related promotions.
• Legal compliance: To meet obligations imposed by applicable law, regulatory requirements, or orders from competent authorities.

4. Legal Basis for Processing

ck365 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the services you have agreed to receive under the ck365 Terms & Conditions — including account operation, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable law, including KYC, anti-money laundering verification, and age verification obligations.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and internal analytics where our legitimate interests are not overridden by your rights.
• Consent: Processing for optional marketing communications where you have given explicit opt-in consent. You may withdraw consent at any time without affecting other processing activities.

5. Data Sharing

ck365 does not sell, rent, or trade your personal data to unaffiliated third parties for their independent commercial use. We may share your data in the following limited circumstances:

• Service providers: Third-party companies engaged to assist with platform operation, including payment processors, identity verification providers, fraud detection services, and cloud infrastructure providers. These parties process data solely on ck365's instructions and are bound by appropriate confidentiality obligations.
• Game providers: International gaming studios whose certified games are accessible through ck365 may receive limited technical session data necessary to deliver and authenticate game sessions. Game providers do not receive identifiable payment data.
• Regulatory and legal authorities: Where required by applicable law, court order, regulatory direction, or law enforcement request, ck365 may disclose personal data to competent authorities. ck365 will, where permitted, notify affected users of such disclosures.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the ck365 business, user data may be transferred to the acquiring entity as part of the business assets, subject to equivalent data protection obligations.

6. Data Retention

ck365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention obligations, and to resolve disputes or enforce agreements. Specific retention periods include:

• Account data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.
• KYC verification documents are retained in accordance with regulatory requirements applicable in the jurisdiction where ck365 is licensed.
• Customer support communications are retained for a minimum of two years from the date of the interaction.
• Technical and usage data collected via cookies and server logs is typically retained for shorter periods consistent with operational and analytics purposes.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.

7. Security Measures

ck365 implements a range of technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and ck365 servers.
• Encrypted storage of sensitive personal and financial data.
• Role-based access controls limiting internal access to identifiable personal data to staff who require it for their specific function.
• Two-factor authentication requirements for account access, available to all registered ck365 users.
• Regular security assessments and monitoring of platform infrastructure.

Whilst ck365 takes all reasonable steps to protect your data, no internet transmission or electronic storage method is unconditionally secure. You are responsible for maintaining the confidentiality of your own ck365 account credentials. Never share your password or OTP codes with anyone, including persons claiming to be ck365 support staff.

8. Cookies & Tracking Technologies

ck365 uses cookies, pixel tags, and similar tracking technologies on the ck365.app platform. These technologies serve the following purposes:

• Strictly necessary cookies: Required for the platform to function correctly. These include session management cookies that maintain your logged-in state across the ck365 platform. These cannot be disabled without impairing service functionality.
• Functional cookies: Retain your preferences such as language settings, display options, and responsible gaming tool configurations across sessions.
• Analytics cookies: Collect anonymised data about how users interact with ck365 pages — which games are visited most, where users navigate from, and how long sessions last. This data informs platform improvements.
• Security cookies: Used for fraud detection and to identify suspicious patterns that may indicate unauthorised account access or automated bot activity.

You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will prevent you from using ck365 services. Blocking analytics cookies will not affect platform functionality but will limit ck365's ability to improve the service for Pakistani users.

9. Your Data Rights

Subject to applicable law and regulatory obligations, you have the following rights in respect of your personal data held by ck365:

• Right of access: You may request a copy of the personal data ck365 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. Basic account details can be updated directly from within your account settings.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to overriding legal retention obligations — for example, ck365 cannot delete transaction records required to be kept under anti-money laundering rules.
• Right to restrict processing: In certain circumstances, you may request that ck365 restricts processing of your data while a dispute or complaint is being resolved.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

To exercise any of the above rights, please contact ck365 at [email protected] with your registered username or mobile number. ck365 will respond to verifiable requests within a reasonable timeframe.

10. Minors

ck365 services are strictly for individuals aged 18 years and above. ck365 does not knowingly collect personal data from persons under 18. If ck365 becomes aware that personal data has been collected from a minor, that data will be deleted and the associated account closed immediately.

Parents or guardians who believe a minor has accessed or registered on ck365 should contact [email protected] immediately. For guidance on parental controls and responsible gaming tools, visit the Responsible Gaming page.

11. International Data Transfers

ck365 may transfer personal data to service providers or infrastructure partners located outside Pakistan. Where such transfers occur, ck365 takes steps to ensure that appropriate safeguards are in place to protect your data, including contractual protections with receiving parties and, where applicable, transfers only to jurisdictions with adequate data protection frameworks.

By using ck365 services, you acknowledge that your data may be processed in jurisdictions outside your country of residence in connection with the operation of the ck365 platform.

12. Changes to This Privacy Policy

ck365 reserves the right to update or modify this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material, ck365 will endeavour to provide advance notice to registered account holders via the platform or by email.

Your continued use of ck365 services following publication of a revised Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any changes to this policy, you should discontinue use of ck365 services and may request account closure by contacting support.

13. Contact

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy-related concern, please contact the ck365 data team:

[email protected]

Please include your registered username or mobile number in all correspondence to assist with identification. Support is available in English during Pakistan Standard Time (PKT) business hours. Do not send your account password or OTP codes via email or any other communication channel.